Yes, we offer maintenance services to ensure the optimal performance of their equipment.
Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!
Yes, we offer maintenance services to ensure the optimal performance of their equipment.
Yes. Our in-house team looks after installation, commissioning, and training. We stay with you from concept to go-live.
Yes. We can integrate camera systems for label presence, barcode verification, print quality checks, and other critical inspections — either as part of our solution or interfacing with third-party systems.
Yes, our labelling systems are designed to be highly flexible and can be quickly adapted to suit different sized and shaped items.
MOQs vary by label type and size. For standard labels, we keep the minimums low. For custom labels, we’ll quote based on the best value for your run length.
Yes. Our vision solutions can detect a range of labelling errors, including missing, double-applied, skewed, or incorrect labels. If an error is detected, the system can trigger rejection, alarms, or stop the line, depending on your setup.
For standard products, lead time is usually 2–5 working days. Custom or specialist labels may take slightly longer, depending on materials and print requirements.
Yes. We specialise in retrofitting and tight integration. Our in-house design team will survey your site and develop a solution that works within your footprint, no matter how complex the layout.
We provide a high level of support once your labelling system is installed and are available to help via telephone and onsite service calls.
You can place orders directly through our sales team by phone or email. If you’ve ordered before, just reference your previous order or product code to speed things up.
We offer high-quality consumables, including labels, thermal transfer ribbons, and TIJ inks, ensuring professional label application and printing.
Not at all. Many customers come to us with a challenge or a goal, not a spec sheet. We’ll work with you to define the best solution, then guide you through the quoting and design process.
Our service team is on hand to respond quickly, remotely or on-site. Most systems are designed with remote diagnostics, and we offer service contracts for faster response and peace of mind.
Yes, we offer mobile, fast, and flexible hand-held scanners providing fast, flexible code reading capabilities for a wide range of applications.
Yes. In addition to labelling checks, we can set up systems to inspect packaging integrity, seal presence, cap alignment, batch code legibility, and more.
Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.
Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.
ALS Identify will use these details to review the system fit before recommending the next step.
– Share product and label-placement details.
– Tell us whether you need print, apply, or both.
– Flag any conveyor, vision, or existing-line integration needs.
– ALS Identify will review your requirements and come back with the next step.