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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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ALS30x Spare Parts

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Wrap units spare parts list

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XLP504 Spare Parts

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Alx92x spare parts list

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ALS20X-256 – Spare Parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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Yes. Our in-house team looks after installation, commissioning, and training. We stay with you from concept to go-live.

Here’s how it usually works:

  1. Initial contact or enquiry

  2. Site visit or consultation

  3. Proposal and quotation

  4. Order confirmation

  5. Design and build

  6. Factory acceptance test (if required)

  7. Delivery and installation

  8. Training and support

MOQs vary by label type and size. For standard labels, we keep the minimums low. For custom labels, we’ll quote based on the best value for your run length.

You’ll have a dedicated point of contact during your project, and our service team is always available post-installation. You can also reach us directly by phone or email anytime.

Yes. Every system we supply is tailored to fit your product, packaging, and production requirements. Whether you’re labelling shrink-wrapped trays, PET bottles, cartons, or pouches, we’ll design the solution around your needs, not the other way around.

We offer service contracts, technical support, and preventative maintenance options. Many customers choose ongoing support for peace of mind.

Yes, we offer maintenance services to ensure the optimal performance of their equipment.

Yes — we can provide case studies, reference sites, or arrange a visit depending on your industry and location.

ALS Identify, formerly ALS Labelling Solutions, is an award-winning, independently owned Irish company specializing in custom labelling machinery with over 15 years of experience.

We are starting to incorporate AI and machine learning in specialised applications, particularly where traditional rule-based vision falls short; for example, in variable products or fuzzy defect detection. If your use case would benefit, we’ll recommend it.

Absolutely. Our team can recommend materials, adhesives, and formats based on your environment — whether you need freezer-grade, pharma-compliant, or high-speed print performance.

Reach out to our consumables team by phone or email — they’ll have your order history on file and can turn around quotes or orders quickly.

ALS Identify is located at Unit 6 Plato Park, Damastown Road, Dublin 15, D15 FW40, Ireland.

    Product Details

    Start by telling us about your product, including what you need to label and where the label needs to go.

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Next, tell us about your production setup so we can match the right system configuration.

    Scoping Your Labelling System Requirements

    Use this step to tell ALS Identify how the labelling system needs to work on your line. The team will look at whether you need print, apply, or both, whether the system must integrate with existing equipment, and whether conveyors or vision systems form part of the setup.
    Useful details include:
    Product specifics - Size, shape, and format, from cartons and bags to bottles, tubes, and vials.
    Label placement - Top, bottom, front, side, C-wrap, tamper-evident, or multi-side application.
    System integration - Whether the system must connect with an existing line.
    Line additions - Whether product handling, conveyors, or vision inspection are needed.
    These details help the team scope a practical labelling solution before the next conversation.

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Once we have your requirements, we’ll get back to you with the next step.

    Find the Right Automated Labelling System for Your Line

    Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.

    Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.

    ALS Identify will use these details to review the system fit before recommending the next step.
    – Share product and label-placement details.
    – Tell us whether you need print, apply, or both.
    – Flag any conveyor, vision, or existing-line integration needs.
    – ALS Identify will review your requirements and come back with the next step.