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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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ALS30x Spare Parts

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Wrap units spare parts list

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XLP504 Spare Parts

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Alx92x spare parts list

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ALS20X-256 – Spare Parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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Yes. We can integrate camera systems for label presence, barcode verification, print quality checks, and other critical inspections — either as part of our solution or interfacing with third-party systems.

We provide a high level of support once your labelling system is installed and are available to help via telephone and onsite service calls.

Yes. We stock commonly used spare parts and consumables at our facility in Dublin. For custom components, we provide recommended spares lists and lead time information upfront.

ALS Identify provides a range of labelling systems, including highly flexible solutions adaptable to various item sizes and shapes.

Yes. We supply labels and ribbons compatible with all major thermal transfer and direct thermal printers, including Zebra, Sato, and Toshiba.

Here’s how it usually works:

  1. Initial contact or enquiry

  2. Site visit or consultation

  3. Proposal and quotation

  4. Order confirmation

  5. Design and build

  6. Factory acceptance test (if required)

  7. Delivery and installation

  8. Training and support

ALS Identify offers a complete range of conveyor systems with full electrical control and automation, including custom-built conveyors, modular conveyors, warehouse/distribution systems, end-of-line automation, gravity/powered roller conveyors, collating & converger systems, and belt, slat, roller, flex, or pallet conveyors.

In most cases, yes. We regularly work with label software like Loftware by NiceLabel, and printer brands like Zebra, Novexx, and Logopak. If you have a preferred setup, we’ll do our best to integrate it.

Not at all. Many customers come to us with a challenge or a goal, not a spec sheet. We’ll work with you to define the best solution, then guide you through the quoting and design process.

Yes. We can provide data logging, rejection reports, image capture, and integration with your MES or ERP system to ensure full traceability and compliance.

We offer high-quality consumables, including labels, thermal transfer ribbons, and TIJ inks, ensuring professional label application and printing.

Yes. In addition to labelling checks, we can set up systems to inspect packaging integrity, seal presence, cap alignment, batch code legibility, and more.

Yes, our labelling systems are designed to be highly flexible and can be quickly adapted to suit different sized and shaped items.

    Product Details

    Start by telling us about your product, including what you need to label and where the label needs to go.

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Next, tell us about your production setup so we can match the right system configuration.

    Scoping Your Labelling System Requirements

    Use this step to tell ALS Identify how the labelling system needs to work on your line. The team will look at whether you need print, apply, or both, whether the system must integrate with existing equipment, and whether conveyors or vision systems form part of the setup.
    Useful details include:
    Product specifics - Size, shape, and format, from cartons and bags to bottles, tubes, and vials.
    Label placement - Top, bottom, front, side, C-wrap, tamper-evident, or multi-side application.
    System integration - Whether the system must connect with an existing line.
    Line additions - Whether product handling, conveyors, or vision inspection are needed.
    These details help the team scope a practical labelling solution before the next conversation.

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Once we have your requirements, we’ll get back to you with the next step.

    Find the Right Automated Labelling System for Your Line

    Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.

    Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.

    ALS Identify will use these details to review the system fit before recommending the next step.
    – Share product and label-placement details.
    – Tell us whether you need print, apply, or both.
    – Flag any conveyor, vision, or existing-line integration needs.
    – ALS Identify will review your requirements and come back with the next step.