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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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Download Firmware

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Printhead Replacement Procedure for Near Edge Printers

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Printhead Replacement Procedure for Flat Head Printers

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Printhead Adjustment Procedure for Near Edge Printers (ALX92X – ALX73X – 640X)

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Printhead Cleaning Procedure for Near Edge Printers (ALX92X – ALX73X – 640X)

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ALS – Dispense Edge’s – Spare Parts

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LA-BO manual & spare parts list

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640X SPARE PARTS

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AP4.4 & AP5.4 SPARE PARTS

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ALX73x spare parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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We specialise in custom solutions tailored to your production line. That said, we do have standard components and proven designs we can adapt to speed things up.

Yes, we specialize in designing and building custom labelling and identification systems tailored to specific client requirements.

Yes. In addition to labelling checks, we can set up systems to inspect packaging integrity, seal presence, cap alignment, batch code legibility, and more.

Yes, we design and supply standalone systems and can integrate into new or existing systems.

Here’s how it usually works:

  1. Initial contact or enquiry

  2. Site visit or consultation

  3. Proposal and quotation

  4. Order confirmation

  5. Design and build

  6. Factory acceptance test (if required)

  7. Delivery and installation

  8. Training and support

Yes, we offer mobile, fast, and flexible hand-held scanners providing fast, flexible code reading capabilities for a wide range of applications.

We offer service contracts, technical support, and preventative maintenance options. Many customers choose ongoing support for peace of mind.

Yes. We specialise in retrofitting and tight integration. Our in-house design team will survey your site and develop a solution that works within your footprint, no matter how complex the layout.

Yes. We can handle post-labelling product movement with conveyors, accumulation tables, stackers, or sorters — including integration with downstream packing or palletising systems.

We are starting to incorporate AI and machine learning in specialised applications, particularly where traditional rule-based vision falls short; for example, in variable products or fuzzy defect detection. If your use case would benefit, we’ll recommend it.

Yes. Every system we supply is tailored to fit your product, packaging, and production requirements. Whether you’re labelling shrink-wrapped trays, PET bottles, cartons, or pouches, we’ll design the solution around your needs, not the other way around.

We provide a high level of support once your labelling system is installed and are available to help via telephone and onsite service calls.

Lead times vary by project, but for most automated labelling or conveyor systems, it’s typically 8–16 weeks from confirmed order to installation. We’ll give you a clear timeline early in the process.

In most cases, yes. We regularly work with label software like Loftware by NiceLabel, and printer brands like Zebra, Novexx, and Logopak. If you have a preferred setup, we’ll do our best to integrate it.

Yes — we can provide case studies, reference sites, or arrange a visit depending on your industry and location.

    Product Details

    Start by telling us about your product, including what you need to label and where the label needs to go.

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Next, tell us about your production setup so we can match the right system configuration.

    Scoping Your Labelling System Requirements

    Use this step to tell ALS Identify how the labelling system needs to work on your line. The team will look at whether you need print, apply, or both, whether the system must integrate with existing equipment, and whether conveyors or vision systems form part of the setup.
    Useful details include:
    Product specifics - Size, shape, and format, from cartons and bags to bottles, tubes, and vials.
    Label placement - Top, bottom, front, side, C-wrap, tamper-evident, or multi-side application.
    System integration - Whether the system must connect with an existing line.
    Line additions - Whether product handling, conveyors, or vision inspection are needed.
    These details help the team scope a practical labelling solution before the next conversation.

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Once we have your requirements, we’ll get back to you with the next step.

    Find the Right Automated Labelling System for Your Line

    Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.

    Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.

    ALS Identify will use these details to review the system fit before recommending the next step.
    – Share product and label-placement details.
    – Tell us whether you need print, apply, or both.
    – Flag any conveyor, vision, or existing-line integration needs.
    – ALS Identify will review your requirements and come back with the next step.