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Customer Service

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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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Download Firmware

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Printhead Replacement Procedure for Near Edge Printers

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Printhead Replacement Procedure for Flat Head Printers

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Printhead Adjustment Procedure for Near Edge Printers (ALX92X – ALX73X – 640X)

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Printhead Cleaning Procedure for Near Edge Printers (ALX92X – ALX73X – 640X)

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ALS – Dispense Edge’s – Spare Parts

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LA-BO manual & spare parts list

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640X SPARE PARTS

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AP4.4 & AP5.4 SPARE PARTS

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ALX73x spare parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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We specialise in custom solutions tailored to your production line. That said, we do have standard components and proven designs we can adapt to speed things up.

At a minimum, we’ll ask for product details, line speeds, available space, and your labelling or handling requirements. If integration is involved, we’ll also need to understand your software systems.

Yes — we can provide case studies, reference sites, or arrange a visit depending on your industry and location.

Yes. Our in-house team looks after installation, commissioning, and training. We stay with you from concept to go-live.

We offer service contracts, technical support, and preventative maintenance options. Many customers choose ongoing support for peace of mind.

You’ll have a dedicated point of contact during your project, and our service team is always available post-installation. You can also reach us directly by phone or email anytime.

You can place orders directly through our sales team by phone or email. If you’ve ordered before, just reference your previous order or product code to speed things up.

For standard products, lead time is usually 2–5 working days. Custom or specialist labels may take slightly longer, depending on materials and print requirements.

Absolutely. Our team can recommend materials, adhesives, and formats based on your environment — whether you need freezer-grade, pharma-compliant, or high-speed print performance.

Yes. We supply labels and ribbons compatible with all major thermal transfer and direct thermal printers, including Zebra, Sato, and Toshiba.

MOQs vary by label type and size. For standard labels, we keep the minimums low. For custom labels, we’ll quote based on the best value for your run length.

We do our best to accommodate urgent requests. Let us know your timeline and we’ll advise what’s possible, including fast-tracking where needed.

Yes. We keep a record of your custom label specs, die sizes, and approved artwork to make reordering fast and hassle-free.

Reach out to our consumables team by phone or email — they’ll have your order history on file and can turn around quotes or orders quickly.

Yes. Every system we supply is tailored to fit your product, packaging, and production requirements. Whether you’re labelling shrink-wrapped trays, PET bottles, cartons, or pouches, we’ll design the solution around your needs, not the other way around.

    Product Details

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Let us know what type of solution you need

    By completing the solution selector form, our team will review it and reach out to schedule a call or meeting to discuss the best solution for your needs.