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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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ALS30x Spare Parts

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Wrap units spare parts list

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XLP504 Spare Parts

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Alx92x spare parts list

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ALS20X-256 – Spare Parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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Yes. We supply labels and ribbons compatible with all major thermal transfer and direct thermal printers, including Zebra, Sato, and Toshiba.

Yes. Our vision solutions can detect a range of labelling errors, including missing, double-applied, skewed, or incorrect labels. If an error is detected, the system can trigger rejection, alarms, or stop the line, depending on your setup.

Not at all. Many customers come to us with a challenge or a goal, not a spec sheet. We’ll work with you to define the best solution, then guide you through the quoting and design process.

Yes. We offer integrated reject stations for faulty or non-compliant products, including air jets, pushers, flaps, and diverters; all designed to remove rejected items safely without interrupting line flow.

Yes, we offer maintenance services to ensure the optimal performance of their equipment.

Yes. Our in-house team looks after installation, commissioning, and training. We stay with you from concept to go-live.

We offer high-quality consumables, including labels, thermal transfer ribbons, and TIJ inks, ensuring professional label application and printing.

Yes. We can provide data logging, rejection reports, image capture, and integration with your MES or ERP system to ensure full traceability and compliance.

In most cases, yes. We regularly work with label software like Loftware by NiceLabel, and printer brands like Zebra, Novexx, and Logopak. If you have a preferred setup, we’ll do our best to integrate it.

Yes. We can integrate camera systems for label presence, barcode verification, print quality checks, and other critical inspections — either as part of our solution or interfacing with third-party systems.

Yes. We keep a record of your custom label specs, die sizes, and approved artwork to make reordering fast and hassle-free.

Yes. We stock commonly used spare parts and consumables at our facility in Dublin. For custom components, we provide recommended spares lists and lead time information upfront.

ALS Identify offers a complete range of conveyor systems with full electrical control and automation, including custom-built conveyors, modular conveyors, warehouse/distribution systems, end-of-line automation, gravity/powered roller conveyors, collating & converger systems, and belt, slat, roller, flex, or pallet conveyors.

Start by getting in touch through our website, phone, or directly with our sales team. For complex systems, we usually begin with a site visit or consultation to understand your needs before preparing a proposal.

ALS Identify is located at Unit 6 Plato Park, Damastown Road, Dublin 15, D15 FW40, Ireland.

    Product Details

    Start by telling us about your product, including what you need to label and where the label needs to go.

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Next, tell us about your production setup so we can match the right system configuration.

    Scoping Your Labelling System Requirements

    Use this step to tell ALS Identify how the labelling system needs to work on your line. The team will look at whether you need print, apply, or both, whether the system must integrate with existing equipment, and whether conveyors or vision systems form part of the setup.
    Useful details include:
    Product specifics - Size, shape, and format, from cartons and bags to bottles, tubes, and vials.
    Label placement - Top, bottom, front, side, C-wrap, tamper-evident, or multi-side application.
    System integration - Whether the system must connect with an existing line.
    Line additions - Whether product handling, conveyors, or vision inspection are needed.
    These details help the team scope a practical labelling solution before the next conversation.

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Once we have your requirements, we’ll get back to you with the next step.

    Find the Right Automated Labelling System for Your Line

    Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.

    Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.

    ALS Identify will use these details to review the system fit before recommending the next step.
    – Share product and label-placement details.
    – Tell us whether you need print, apply, or both.
    – Flag any conveyor, vision, or existing-line integration needs.
    – ALS Identify will review your requirements and come back with the next step.