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Our customer service team is dedicated to making your experience smooth and enjoyable. Whether you have a question, need support, or just want to share feedback, we’re ready to assist you—quickly, kindly, and efficiently. Reach out anytime!

Files & Softwares

Support Documentation

Many of our solutions come with support documentation. You can find that information here.
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ALS30x Spare Parts

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Wrap units spare parts list

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XLP504 Spare Parts

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Alx92x spare parts list

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ALS20X-256 – Spare Parts

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F.A.Q.

Frequently Asked Questions

You can check here for the answers to your questions. Call us or email us if you still need help.
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We provide a high level of support once your labelling system is installed and are available to help via telephone and onsite service calls.

Yes. We can provide data logging, rejection reports, image capture, and integration with your MES or ERP system to ensure full traceability and compliance.

MOQs vary by label type and size. For standard labels, we keep the minimums low. For custom labels, we’ll quote based on the best value for your run length.

Yes. We can handle post-labelling product movement with conveyors, accumulation tables, stackers, or sorters — including integration with downstream packing or palletising systems.

At a minimum, we’ll ask for product details, line speeds, available space, and your labelling or handling requirements. If integration is involved, we’ll also need to understand your software systems.

Yes, we specialize in designing and building custom labelling and identification systems tailored to specific client requirements.

We offer service contracts, technical support, and preventative maintenance options. Many customers choose ongoing support for peace of mind.

ALS Identify, formerly ALS Labelling Solutions, is an award-winning, independently owned Irish company specializing in custom labelling machinery with over 15 years of experience.

Yes — we can provide case studies, reference sites, or arrange a visit depending on your industry and location.

ALS Identify is located at Unit 6 Plato Park, Damastown Road, Dublin 15, D15 FW40, Ireland.

Here’s how it usually works:

  1. Initial contact or enquiry

  2. Site visit or consultation

  3. Proposal and quotation

  4. Order confirmation

  5. Design and build

  6. Factory acceptance test (if required)

  7. Delivery and installation

  8. Training and support

Yes, we offer maintenance services to ensure the optimal performance of their equipment.

Yes, we offer mobile, fast, and flexible hand-held scanners providing fast, flexible code reading capabilities for a wide range of applications.

We do our best to accommodate urgent requests. Let us know your timeline and we’ll advise what’s possible, including fast-tracking where needed.

You can place orders directly through our sales team by phone or email. If you’ve ordered before, just reference your previous order or product code to speed things up.

    Product Details

    Start by telling us about your product, including what you need to label and where the label needs to go.

    What type of product do you need to label?

    Where do you need your label placed?

    Requirement Details

    Next, tell us about your production setup so we can match the right system configuration.

    Scoping Your Labelling System Requirements

    Use this step to tell ALS Identify how the labelling system needs to work on your line. The team will look at whether you need print, apply, or both, whether the system must integrate with existing equipment, and whether conveyors or vision systems form part of the setup.
    Useful details include:
    Product specifics - Size, shape, and format, from cartons and bags to bottles, tubes, and vials.
    Label placement - Top, bottom, front, side, C-wrap, tamper-evident, or multi-side application.
    System integration - Whether the system must connect with an existing line.
    Line additions - Whether product handling, conveyors, or vision inspection are needed.
    These details help the team scope a practical labelling solution before the next conversation.

    Do you need to print or apply, or both?

    Do you have an existing solution to integrate with?

    Do you need a conveyor system?

    Do you need a vision system?

    Contact Information

    Once we have your requirements, we’ll get back to you with the next step.

    Find the Right Automated Labelling System for Your Line

    Complete the solution selector to help us match you with the right automated labelling system for your production line, whether you need a label applicator, a print-and-apply setup, or a custom labelling solution.

    Our solution selector helps ALS Identify scope the right labelling approach for your production line. Share your product type, dimensions, label placement, and integration needs so our team can review whether you need a label applicator, print-and-apply setup, conveyor integration, vision inspection, or a custom end-of-line solution.

    ALS Identify will use these details to review the system fit before recommending the next step.
    – Share product and label-placement details.
    – Tell us whether you need print, apply, or both.
    – Flag any conveyor, vision, or existing-line integration needs.
    – ALS Identify will review your requirements and come back with the next step.