Purpose of the role
Our sales team is small and busy: an Inside Sales Representative who finds new customers and books site visits, and Field Sales Representatives who visit sites, quote and close deals.
This role is the back-office engine behind that team. You will own the price lists, cost sheets and quote builder the field reps use, so that quoting becomes much faster, and you will quote off-the-shelf items yourself. You will keep colleagues informed between order and delivery, build a clear picture of what every customer has and buys from us, turn our sales data into prioritised contact lists for the Inside Sales Representative, and look after the quality of our Pipedrive CRM.
Our field reps remain the customer’s point of contact and quote machinery, conveyors and complete systems themselves. You will work closely with colleagues across sales, manufacturing, service and accounts, and with our suppliers.
Key responsibilities
- Develop quoting tools
- Manage price lists and cost sheets
- Prepare quotes for off-the-shelf items
- Manage communication from order to delivery
- Build and maintain customer records
- Manage Pipedrive CRM, data integrity and reporting
How success is measured
- All supplier price lists combined into one master price list
- Off-the-shelf quotes turned around quickly
- Quote builder working reliably
Key relationships
Internal: Sales, Marketing, Finance, Service
External: Suppliers
Quality, health and safety
All employees are expected to follow ALS Identify’s ISO 9001 Quality Management System and health and safety procedures, report non-conformances and hazards promptly, and contribute to continuous improvement.
This job description is not exhaustive. Duties may evolve in line with business needs, in consultation with the post holder.